Shipping and returns
Shipping
Every order ships free by ground to any address in the United States. Orders leave production 2–3 weeks after proof approval and payment (3–4 weeks for twill lettering) and arrive 2–5 business days later. Within California most boxes arrive in 2–4 days.
- Street addresses only; no PO boxes
- Tracking number emailed when the box ships
- Split delivery to several addresses free for team and league orders
- Jerseys bagged by player name and number, boxed by team
How delivery works
- Your order leaves production and a tracking number is emailed.
- The carrier delivers by ground in 2–5 business days.
- Open the box and check each bag against the approved proof.
- Report any damage or error within 7 days with a photo.
Returns
Jerseys and uniforms are made to your proof, so they cannot be returned or exchanged for a change of mind or a sizing choice. The proof step exists to catch problems before anything is cut.
| Situation | What we do |
|---|---|
| We deviated from the approved proof | Remake the affected pieces free |
| Damaged in transit, reported within 7 days with a photo | Replace free |
| Manufacturing defect within 30 days | Repair or replace free |
| Roster or size error on the approved proof | Replacements at the per-piece price, no minimum for the correction |
| Change of mind after production starts | Not returnable |
Cancellations
Cancel any time before proof approval at no cost. After the invoice is paid and production has started, the order cannot be cancelled. Details are in the refund policy.
Shipping and returns questions
How much is shipping?
Free to any address in the United States, by ground.
How long does shipping take?
2–5 business days after the order leaves production; 2–4 days within California.
Do you ship to PO boxes?
No. Use a street address; a school, office or coach's home is fine.
Can an order go to several addresses?
Yes, free, for team and league orders. Tell us the split on the proof.
Will I get tracking?
Yes, by email when the box ships.
Do you ship outside the U.S.?
Not through the site. Email for a quote.
What is the return policy on custom jerseys?
Custom-made items cannot be returned for a change of mind. Errors on our side are remade free; damage in transit is replaced if reported within 7 days with a photo.
What if the sizes are wrong?
If the proof you approved shows the sizes delivered, replacements are made at the per-piece price with no minimum. If we deviated from the proof, we remake free.
Can I cancel after paying?
Before production starts, yes, with a full refund. After that the order is cut and printed and cannot be cancelled.
How are the jerseys packed?
Folded and bagged individually with the player's name and number on the bag, boxed by team.
